At Dreamforce 2025, Salesforce unveiled Agentforce 360, the next evolution of its AI platform that connects humans and AI agents in a single, trusted system. The goal is to help every employee work smarter, every interaction feel more personal, and every organisation operate with greater intelligence.
The Age of the Agentic Enterprise
After a year of rapid innovation, Agentforce 360 marks the arrival of the Agentic Enterprise, where AI enhances people rather than replaces them. Salesforce has proven this model through thousands of customer deployments and its own internal adoption, showing how AI agents can continuously assist teams, streamline processes, and drive measurable productivity gains.
“We’re entering the age of the Agentic Enterprise, where AI enhances human potential like never before” said Marc Benioff, Chair and CEO, Salesforce.
What’s New in Agentforce 360
Agentforce 360 brings together these essential layers that redefine how work gets done:
- Agentforce 360 Platform: Enterprise-grade AI agents with a new conversational builder, hybrid reasoning for improved control, and built-in voice capabilities.
- MuleSoft Agent Fabric: A foundational solution to register, orchestrate, govern and monitor any AI agent across an enterprise – built to turn fragmented automations into a cohesive agentic workforce.
- Agentforce Vibes: A developer-tooling enhancement that lets you describe what you need in natural language and automatically generates, tests and manages code, integrations and agents in your business-context using vibe coding.
- Data 360: A unified, trusted data layer that gives every agent real-time context, powered by Tableau Semantics and Intelligent Context.
- Customer 360 Apps: Conversational agents embedded directly into Salesforce Sales, Service, Marketing, Commerce, Tableau and Industry Clouds.
- Slack: The new “Agentic OS” where humans and AI agents collaborate in real time.
Together, these components create a connected ecosystem where employees and AI work side by side, governed, contextual, and secure.
Together, these components create a connected ecosystem where employees and AI work side by side, governed, contextual, and secure.
Key Innovations Defining the Future
- Agentforce Voice: Reimagines contact centres with conversational, human-like engagement that cuts response times, deflects inquiries, and boosts customer satisfaction.
- Hybrid Reasoning and Observability: Improves reliability and compliance by combining deterministic logic with LLM reasoning, tracked through real-time dashboards.
- Partner Ecosystem Expansion: AgentExchange introduces AI agents and apps from Anthropic, Google, OpenAI, and others, extending innovation across industries.
Real Results, Real Transformation
Across more than 12,000 customers, Agentforce has already delivered significant efficiency gains, automating up to 90 percent of inquiries, deflecting nearly half of support cases, and reducing resolution times by over 80 percent. Salesforce itself uses Agentforce 360 internally to automate routine work, freeing employees for higher-value activities.
What Does This Mean for You
AI is no longer about experimentation. It is about execution. With Agentforce 360, Salesforce has set the blueprint for the Agentic Enterprise.
At iMMERSIVE, we help organisations turn these innovations into measurable outcomes.
Contact us today to explore how Agentforce can elevate your people, your processes, and your performance.
