Salesforce Functional Lead

Responsibilities:

• Presenting – prepare client presentations and lead requirement gathering sessions
• Business processes – Understand AS IS process flows and work with key client stakeholders to elicit TO BE process.
• Solution design
  • Own the Salesforce functional design
  • Work with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions.
• Configuration – configure Salesforce as per solution design document, delegating where appropriate.
• Testing – Support internal testing and client UAT.
• Training – run workshops to train clients and Administrators.
• Client relationship – engage with client stakeholders to analyse business processes and functional requirements.

• Mentoring – help grow future talent by coaching junior colleagues
• Growth – Support pre-sales team with identifying future opportunities
• Travel – A willingness to travel as and when required

Technical Skills:

• 5+ years Salesforce project delivery experience end to end, with strong organisation skills
• Degree educated or strong experience with Salesforce implementation environment
• Experience across Sales and Service Cloud
• Preferred: Familiarity with Experience Cloud and other Salesforce clouds

Business Skills:

• Communication – excellent communication skill and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It’s important that you are confident and clear in your messaging both written and verbal
• Teamwork/Collaboration – team orientated, with experience supporting less experienced members
• Presentation Skills – excellent ability to share product expertise and business knowledge to audiences of all levels
• Problem Solving – excellent ability to anticipate problems and identify solutions

• Adaptable – excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary