Change Manager

This role is based in our London office (3 days per week), with occasional travel to client sites as required.

Key Responsibilities 

Change Management Delivery

• Apply a structured change management methodology (e.g. Prosci) to lead change activities across multiple clients and projects simultaneously in a range of sectors
• Play a key role in supporting medium to large-scale transformation projects
• Conduct stakeholder analysis, change impact assessments and change readiness assessments to determine the size, scale, complexity and impact of proposed changes
• Own and lead change management planning, understanding client needs to translate requirements into best-practice, actionable plans and adoption strategies
• Identify and mitigate risks that could impact people experience and adoption of new platforms
• Maintain close relationships with functional teams and project managers to ensure collaboration on deliverables, workshops and client delivery
• Collaborate with client counterparts in change, L&D and communications

Communications

• Understand how different personas will be impacted by transformation and create content to mitigate change resistance
• Own communications plans and content end-to-end

Training

• Support the design, development and delivery of training plans, curriculums and content
• Deliver training sessions and workshops to clients as required

Relationship management 

• Build trusted relationships with clients, from exec level to project teams, and with internal teams
• Maintain frequent contact with key client stakeholders to track satisfaction levels and look for ways to

Practice Development

• Input to proposals, change project scoping and sales collateral
• Shape the development of iMMERSIVE’s Change Management offerings (toolkits, delivery pillars and ideation sessions)
• Help grow future talent by coaching and providing development opportunities to junior colleagues

Qualifications & Experience

Essential

• Recognised change management certification (e.g. APMG, Prosci)
• 5–8+ years’ hands-on experience managing the “people side of change” in a client-facing environment
• Experience planning, creating content for, and delivering training

Desirable

• Agile project methodology experience
• Experience with Salesforce implementations

Skills & Competencies

• AI Fluency – Uses AI tools daily to support delivery (e.g. drafting content, synthesising research, building change materials); stays current on how AI is reshaping change management practice and client transformation programmes
• Communication – Excellent written and verbal communication; confident and clear messaging; able to facilitate workshops and client calls with credibility
• Growth Mindset – Open to learning new products and building knowledge as iMMERSIVE expands its product portfolio
• Teamwork & Collaboration – Team-oriented with a “can do” attitude; experienced supporting less experienced colleagues
• Presentation – Able to convey change management expertise and business knowledge to audiences at all levels
• Problem Solving – Anticipates issues and identifies practical solutions
• Adaptability – Flexible working style; comfortable shifting priorities as circumstances change
• Organisation – Highly organised and proactive; able to multitask and prioritise effectively
• Influence – Able to influence at all levels of an organisation to drive change practice
• Action Orientation – Balances short-term change activities against long-term strategy
• Self-Motivation – Comfortable working with ambiguity; takes initiative to lead the change management workstream
• Knowledge Sharing – leads initiatives to develop iMMERSIVE internally through enablement sessions, mentoring etc.

What we Offer