Senior Change Consultant

This role is based in our London office (3 days per week), with occasional travel to client sites as required.

Key Responsibilities 

Change Management Delivery

• Apply a structured change management methodology (e.g. Prosci) to contribute to and lead some change activities across projects or workstreams simultaneously, across a range of sectors
• Play a key role in supporting medium to large-scale transformation projects
• Own key change management deliverables such as stakeholder analysis, change impact assessments and change readiness assessments
• Contribute to change management planning, working with functional and solutions colleagues to translate client requirements into best-practice, actionable plans and adoption strategies
• Maintain close relationships with functional teams and project managers to ensure collaboration on deliverables, workshops and client delivery
• Collaborate with client counterparts in change, L&D and communications

Communications

• Understand how different personas will be impacted by transformation and create content to mitigate change resistance
• Contribute to communications plans and content

Training

• Support the design, development and delivery of training plans, curriculums and content
• Support with the delivery of some training sessions and workshops to clients

Relationship management 

• Build trusted relationships with clients and with internal teams

Practice Development

• Contribute to the development of iMMERSIVE’s Change Management offerings (toolkits, delivery pillars and ideation sessions)

Qualifications & Experience

Essential

• Recognised change management certification (e.g. APMG, Prosci)
• 4-6 years’ hands-on experience managing the “people side of change” in a client-facing environment
• Able to produce high-quality content with minimal direction

Desirable

• Agile project methodology experience
• Experience with Salesforce implementations

Skills & Competencies

• Growth Mindset – Open to learning new products and building knowledge as iMMERSIVE expands its product portfolio
• AI Fluency – Uses AI tools daily to support delivery (e.g. drafting content, synthesising research, building change materials); stays current on how AI is reshaping change management practice and client transformation programmes
• Communication – Excellent written and verbal communication; confident and clear messaging; able to facilitate workshops and client calls with credibility
• Teamwork & Collaboration – Team-oriented with a “can do” attitude; experienced supporting less experienced colleagues
• Willingness to Learn – Excited about learning new skills and shows curiosity about new products and concepts  
• Presentation – Able to convey change management expertise and business knowledge to audiences at all levels
• Problem Solving – Anticipates issues and identifies practical solutions
• Adaptability – Flexible working style; comfortable shifting priorities as circumstances change
• Organisation – Highly organised and proactive; able to multitask and prioritise effectively
• Self-Motivation – Comfortable working with ambiguity; takes initiative to lead the change management workstream
• Knowledge Sharing – leads initiatives to develop iMMERSIVE internally through enablement sessions, mentoring etc.
• Delivery – Takes end-to-end ownership of change deliverables. Demonstrates high-quality change analysis and documentation. Actively applies learning from previous engagements to improve the project outcome

What we Offer