Senior Project Lead Responsibilities:
- Project Management
- Act as both functional lead and project manager
- Take full ownership of projects from beginning to end following the iMMERSIVE ‘way of working’
- Manage the resources assigned to the project, focusing on timelines, and estimates to complete against budgets
- Own backlog and ensure customer project requirements are correctly documented
- Coordinate with project teams (functional and technical) to ensure client needs are satisfied
- Monitor and manage quality, expectations and conduct reviews to ensure milestones are hit
- Presenting – Present in customer meetings, lead our engagements on site acting as the first line of contact with our customers
- Solution design – Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions
- Training – Lead training workshops
- Relationship management – Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels.
- Mentoring – Help grow future talent by coaching and providing development opportunities
- Growth – Support pre-sales activities in scoping and understanding future opportunities
- Process improvement – Identify possible improvements to our Customer Success strategies and implement them internally
- Travel – A willingness to travel as and when required
Senior Project Lead Technical Skills:
- Minimum: Salesforce Certified Admin 201 and one other
- 5+ years project management experience end to end, with strong organisation skills
- Degree educated or strong experience with Salesforce implementation environment
- Project management knowledge:
- Agile project methodology experience
- The ability to define user stories and scope projects
- Functionality knowledge:
- Understanding of CPQ principles
- Understanding of Salesforce solution architecture principles and best practices
- Experience with 3rd party delivery partners and AppExchange vendors is a plus e.g. Conga, Apptus, etc.
Nice to have
- Preferred – Sales Cloud, Service Cloud, Community Cloud but will accept others
Senior Project Lead Business Skills:
- Communication – excellent communication skill and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It’s important that you are confident and clear in your messaging both written and verbal
- Teamwork/Collaboration – team orientated with a ‘can do’ attitude, and experience supporting less experienced members
- Presentation Skills – excellent ability to share product expertise and business knowledge to audiences of all levels
- Problem Solving – excellent ability to anticipate problems and identify solutions
- Adaptable – excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary
- Organisation – Highly organised and proactive with the ability to multitask and prioritise effectively
- Strong analytical skills – strong ability to collect and analyse information
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or email hello@immersiveai.co.uk
iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.